terms & conditions
CUSTOMER SERVICE & INFO /
SHIPPING METHODS
navigateclothing.com delivers parcels all over the world via FedEx. All orders are processed within 1 working day. However, during sale seasons orders might suffer a slight delay due to an excessive amount of orders being filled out. navigateclothing.com will not be held responsible for a delay in shipment caused by weather conditions, international customs issues or any other circumstances beyond the control of Navigate Clothing. All shipments are accompanied with an official invoice with the exact declared value of each item in US dollars. Sale and discounted items reflect discounted prices. Worth of goods will be publicly available on the package’s insert for tax reasons on all orders. Once orders are sent a change of delivery address will no longer be possible, please make sure to fill out a correct address when checking out.
Available items
Orders made of available items, upon confirmation of their availability and check of the bank transaction, will be processed the next working day of the order’s placement. The amount of the transactions made by credit cards will be settled only when processing the order. If the payment method chosen is bank transfer, the order will be tendered to the carrier only after the payment is confirmed and validated on our bank account. Please note that during seasonal sales and promotional sales, delay may occur in the order’s processing.
Pre-orderable items
A pre-order is the reservation of an item that is not yet available for sale, but will be soon. Pre-order items are shipped upon the arrival of the products in the warehouse within the time that is stated on the item’s purchase page. In case the merchandise in pre-order fails in delivery, navigateclothing.com will promptly inform and refund customers. navigateclothing.com will not be held responsible for a delay in shipment caused by circumstances beyond the control of Navigate Clothing that cause pre-ordered products to arrive at the warehouse later than the time specified on the product’s purchase page.
In Pre-order purchases credit cards are debited at the moment the order is placed. Pre-order products that are purchased by bank transfer must be paid for within 48 hours of placing the order as stated in the bank transfer guidelines.
Regarding order with available items and pre-orderable items, shipment will happen in 2 different phases:
Available merchandise will be shipped with standard shipping methods
Pre-orderable items will be shipped right after items are available in stock.
SHIPPING COSTS
Shipping costs for each specific geographic area are calculated at checkout and listed below. Please note that in case that, for any reason, customer refuses the delivery of the parcel, shipping costs and import duty fees related to the automatic return of the parcel to the sender will be charged to the customer. This amount will be deducted from the total amount of the order to be refunded.
navigateclothing.com offers DDP (Delivery Duties Paid) shipping to a few selected countries. This means taxes, custom fees and import fees for European Union Countries, New Europe, Switzerland, Japan, South Korea, Hong Kong, Canada, China, Singapore, Australia and the United States are included. Shipments to countries not listed below will be shipped DDU (Delivery Duties Unpaid) which means they may be subject to custom fees, import fees and taxes, these are the sole responsibility of the client and will not be reimbursed by Navigate Clothing.
ITALY
The prices shown on navigateclothing.com when shipping to Italy include import duties, custom fees and taxes and will be delivered with no extra costs.
Shipping costs calculated by weight.
EUROPEAN UNION COUNTRIES
The prices shown on navigateclothing.com when shipping to European Union Countries include import duties, custom fees and taxes and will be delivered with no extra costs.
Shipping costs calculated by weight.
Countries included: Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Luxembourg, Monaco, Portugal, San Marino, Spain, Sweden, The Netherlands, United Kingdom.
SWITZERLAND
The prices shown on navigateclothing.com when shipping to Switzerland include import duties, custom fees and taxes and will be delivered with no extra costs.
Shipping costs calculated by weight.
JAPAN
The prices shown on navigateclothing.com when shipping to Japan include import duties, custom fees and taxes and will be delivered with no extra costs.
Shipping costs calculated by weight.
HONG KONG
The prices shown on navigateclothing.com when shipping to Hong Kong include import duties, custom fees and taxes and will be delivered with no extra costs.
Shipping costs calculated by weight.
SOUTH KOREA
The prices shown on navigateclothing.com when shipping to South Korea include import duties, custom fees and taxes and will be delivered with no extra costs.
Shipping costs calculated by weight.
CANADA
The prices shown on navigateclothing.com when shipping to Canada include import duties, custom fees and taxes and will be delivered with no extra costs.
Shipping costs calculated by weight.
RUSSIAN FEDERATION
Items may be subject to custom fees, import fees and/or taxes, these are the sole responsibility of the client and will not be reimbursed by Navigate Clothing.
Shipping costs calculated by weight.
Please note that due to new regulations, delivery to certain postal codes within Russian Federation is restricted. In these cases, the client may be asked to provide an alternate address. If the client is unable to do so, it may result in the cancellation of the order.
CHINA
The prices shown on navigateclothing.com when shipping to China include import duties, custom fees and taxes and will be delivered with no extra costs.
Shipping costs calculated by weight.
AUSTRALIA
The prices shown on navigateclothing.com when shipping to Australia include import duties, custom fees and taxes and will be delivered with no extra costs.
Shipping costs calculated by weight.
SINGAPORE
The prices shown on navigateclothing.com when shipping to Singapore include import duties, custom fees and taxes and will be delivered with no extra costs.
Shipping costs calculated by weight.
UNITED STATES OF AMERICA
The prices shown on navigateclothing.com when shipping to United States include import duties, custom fees and taxes and will be delivered with no extra costs.
Shipping costs calculated by weight.
To receive an import, the US Government's customs agency requires a Social Security Number (SSN) or a Non US Citizen Number - Customs Border Protection assigned number (CBP). The process to obtain a CBP assigned import number takes about 10 business days.
NEW EUROPE
Shipping costs calculated by weight.
Items may be subject to custom fees, import fees and/or taxes, these are the sole responsibility of the client and will not be reimbursed by Navigate Clothing.
Countries included: Albania, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Greece, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia
REST OF THE WORLD
Shipping costs calculated by weight.
Items may be subject to custom fees, import fees and/or taxes, these are the sole responsibility of the client and will not be reimbursed by Navigate Clothing.
SHIPMENT INSURANCE
From the moment of dispatch the package is fully insured with FedEx, theft and loss. Once the package has been signed for by the customer the responsibility shifts to the customer and the insurance is void. We urge customers to not accept packages that are damaged, broken or seem to have been tampered with. In such cases contact our customer care team at contact@navigateclothing.com for support. We do not offer returns based on these accusations once the package has been signed for.
DELIVERY
At delivery time, customers are kindly invited to carefully inspect the parcel before signing and confirming the completed delivery of the same. navigateclothing.com carefully seals parcels with a customized adhesive tape with the logo of navigateclothing.com. In case the customer receives a parcel that has been opened by Customs or by the Carrier for authorized inspections, the parcel will be closed with a guarantee seal by the specific body. If the parcel appears damaged, or the adhesive tape not intact, customer is kindly invited to sign the delivery of the parcel with the note “Received unchecked”, or to refuse the delivery of the parcel. In case the parcel will not result untouched, customers is kindly invited to open a claim with the local FedEx office and promptly contact navigateclothing.com at the e-mail address contact@navigateclothing.com If the parcel is not intact, and the customer signs the delivery without the note “Received unchecked”, delivery will be deemed automatically accepted and consequently navigateclothing.com will not accept any related claim.
PLEASE NOTE Customer can choose to pick the parcel up c/o the closest FedEx point without extra costs.
FAILED DELIVERY
By placing an order, customers establish a commercial relationship with navigateclothing.com and commit to accept delivery of the parcel related to the order placed. If the parcel cannot be delivered to the given shipping address due to causes ascribable to the absent cooperation of the customer (wrong or incorrect phone number, wrong or incorrect shipping address, absent receiver), or if the customer refuses to collect the parcel, the parcel will be returned to the sender navigateclothing.com in Italy at customer’s expense. The expense includes shipping costs and any duty and tax fees; the amount will be deducted from the total amount of the order to be refunded.
WARNING FOR SHIPMENTS TO THE RUSSIAN FEDERATION (RUSSIA)
navigateclothing.com informs that it is not allowed to send jewelry and fashion jewelry to the Russian Federation.
DELIVERY TIME
navigateclothing.com processes orders in Italy, Milan from Monday to Friday. navigateclothing.com processes orders the day after the order’s placement, or the next available working day. Orders placed from Friday to Sunday, or holiday will be processed the following business day. navigateclothing.com ships all over the world via FedEx Express. navigateclothing.com cannot be accountable for carrier delays or delays caused by holidays, meteorological conditions, customs inspections and other circumstances that are irrelevant to navigateclothing.com's control.
Once shipped, arrival time of packages may vary from country to country.
Delivery for shipments addressed to:
Italy: approximately 1-2 working days (excluding the Italian Islands which may take 2-3 working days).
European Union: approximately 2-3 working days.
Rest of the world: approximately 4-5 working days.
RETURNS AND EXCHANGE
All sales are final.
PAYMENT METHODS
navigateclothing.com currently accepts payments using MasterCard, Visa, American Express, Discover, Diner’s Club, JCB, and Apple Pay.
CREDIT CARD
When clients place orders online, credit details are forwarded to a protected online banking system.
CHARGE OF CREDIT CARD
If funds are sufficient and data correctly inserted, the transaction will be automatically authorized. Customer will then receive an email of the order confirmation. The amount authorized is temporarily blocked on deposit as a request of payment; the amount is then settled the following working day, while processing the order (shipment of the order or deposit invoice for pre- orders).
Possible transfer costs as well as bank charges shall be borne by the customer. Your order will be dispatched upon receipt of payment on our account.
PRICES AND CURRENCIES
Payments as well as refunds for shipments are all invoiced in dollars (USD). At the beginning of each season, a fixed exchange rate is determined, and is used to determine the estimated price in the local currency. However, when the order is processed, the exchange rate used is the current exchange rate. For this reason, there may be a difference between the estimated cost, and the cost charged at the time of processing. Credit cards will be debited in USD, and thus, due to exchange rates, the final price will be calculated in the applicable exchange rate the day the credit card company processes the transaction. When a refund is processed, the exchange rate used is that of the current day. This may also cause a variance in the price paid and the price refunded, due to fluctuating exchange rates.
TRACKING YOUR ORDER
SHIPMENT TRACKING
When the order will be tendered to the courier, customers receive an email containing a tracking number.
TERMS AND CONDITIONS
This document contains the terms and conditions that govern the website navigateclothing.com.
By using navigateclothing.com the user agrees to respect and act upon all the terms and conditions in this document and all other policies on navigateclothing.com. Users who do not accept these terms may be asked by navigateclothing.com to refrain from using the site.
navigateclothing.com reserves the right to change, remove or replace terms, conditions and policies without notice or warning. We urge users to check back often and stay up to date on the latest updates and legal issues.
The use and access of navigateclothing.com is for personal use only.